FREQUENTLY ASKED QUESTIONS
*Do your products are authentic?
Yes. We ship some product directly from China. We do have overseas manufacturing, so some products are shipped from China where it goes through our quality control process. Our manufacturing facilities are strictly controlled under US labor regulations. So the box shows it shipped from China can be anthentic.
*Why your products are cheaper than other websites?
The online kicks environment is competitive. There are many established vendors out there with years of experience and repeat customers backing their success. We are a new entry to this line and we want to stay here for a while. Because of our desire for success we are taking a chance by slashing profits to generate customer loyalty — we know once you buy one item from us, you are not going to be shopping anywhere else. Also, as we are an e-store, we can keep our prices to a minimum due to low overhead costs thus passing on the savings to our growing dedicated customer base.
*How do i place the order?
1.Place your order:
Choose all items you need and select the quantity click the button "Add To Cart" ,then submit the order when all items have been chosen, finally click the yellow button “proceed to checkout”,Fill in your mailbox and contact information .pls pay attention to write down your right receiver information and email address, so that we can contact u correctly !
2.Confirm your order:
After getting your order,we will send you an order confirmation,which include total price and our payment information.pls pay attention to your email after u place order .
3.Make the payment
You can make the payment by Paypal on website directly or pay by western union and transferwise.
4 .Make the shipment:
We will send your stuff out within 48 hours once we receive your payment , and offer you the tracking number by email/whatsapp once your stuff has been shipped.
5.Track your stuff and receive them.
we will let u know tracking number and tracking web link by email/whatsapp, pls attention to check your package ,and if u meet any problem of package ,pls contact us ,we will help u to solve it . Any questions contact us by e-mail :[email protected] or whatsapp: +86 19947611269
*How do I cancel an order?
Please contact our customer service via email within 24 hours of purchasing. But please be advised that sometimes the items are shipped within 24 hours after the placement of the order, depending on the time you place the order – the closer to the parcel pick-up time (by shipping companies), the faster the items are shipped.
*How do I look for goods that are not listed on your site?
If you are looking for goods we don't list on our site. Please click contact with us with a picture, a serial number or the model number of the goods. The more details given, the easier and quicker to locate the goods in the factory.
*What can I do, if I cannot place an order successfully online?
Please contact our customer service.